![]() Do not go to this dealer or service dept. I have escalated up the chain and finally working with atty to file lawsuit against dealer. Both trucks have been at dealer more than what i owned them. Now they want to fix the satellite yet again.īeware, i recommend buying from a dealer that will work with you and accept the lemon law. ![]() Two main issues, leak and headliner raddling. By lemon law if you cannot fix vehicle they have to buy it back. GM sales, general mgr from dealer and service mgr still dont want to accept this is lemon. Till this day theu cannot fix the raddling and every time it goes to dealer, they break something else on truck.Īnd guess what happen now, my truck is leaking water again. They replaced windshield 3 times, they scratched my truck, they broke my light switch, the rear view cover, and headliner is now warped around moon roof and still raddling. Then leaked again, the replaced the moon roof and seals, make them replaced headliner which they had to pop windshield out. Leaked again, Then they replaced seals around moon roof. They first fixed the satellite, then they messed up headliner, it rattled. Now truck had even more miles 100 extra, and bass on stereo to max. So now another day and now got a truck that was driven to and back from Devine. Come to find out, they traded that truck to Devine dealer. When the deal finally went down, i was going to get a brand new truck with 8 miles on it. Now, i got a 2014 Silverado high country. This would explain why they couldnt find truck in their system. Another dealer confirms the issue and found out this was a dealer trade truck. After over a year, finally they accepted lemon law. According to dealer nothing was wrong with truck. Showed them videos and pics and then my sensors started messing up for rear parking. Truck shook so bad the passenger seat look like it was going to go through windshield. ![]() Issue never fixed, was mad because of their delay, they would not take truck back and i was stuck with problem. Sales rep blamed service, service blamed sales. Being service was closed, it took the sales rep 3 weeks to set up an appointment. the day I drove off the lot, the truck would shake real bad. Goes back to 2013, purchased a brand new 2013 Silverado LTZ 46k. This pertains to customer service and sales management. Lets see if they disrespect me on the news. Mad over a review, lets see how they feel when this is on the SA. This is the kind of staff GM has representing their Brand, WOW. He walked off running his mouth and left me standing there. He kept going on about it was BS for me to post that, I have no friends and for me to sue them and to find another dealership to fix their mess. Then he said that Mike Springs, the general manager dont want me to step foot on that dealership anymore. That I have no friends there at Freedom.*** Sorry Rick but this is Business, I have plenty of friends. Then Rick snapped, started telling me it was B.S. I drove back to dealership to talk to Rick, service manager, showed him where the gaps were and how it was warped around the moon roof. My headliner is still raddling, i can put my hand between windshield and headliner. Follow up 9-9-16, I went back to dealer to have issue address, results were the same.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |